Information about my phone delivery

[ItzSal]

I recently upgraded my phone and received a text message saying that my device is out for delivery a few days ago. Alongside this message, I was also given a tracking number that I could use to track the delivery, however when I typed it into the EE tracking website it just said that there was an error tracking the device. I have waited over 24 hours, as it suggests, but it still doesn't work. So I am really confused to when it is being delivered as I wouldn't want to miss the delivery and have to reschedule a new delivery after.

[Leanne_T]

Hi @ItzSal

Thanks for coming here 🙂

I'd recommend downloading the DPD app which will notify you as soon as they schedule your delivery.

Leanne.

[ItzSal]

Sorry I didn't specify, the tracking number that was in the message is just purely for the EE tracking, I cannot use it for the DPD tracker.

[Jon_K]

If you download the DPD app, you should be able to get an update using some of your personal information, @ItzSal.

Jon

[ItzSal]

I have entered my personal details, however there are still no orders shown

[Jon_K]

Thanks @ItzSal.

Was the text from DPD or EE?

Jon

[ItzSal]

It was from DPD

[ItzSal]

Oh wait I mean EE

[Jon_K]

Thanks @ItzSal.

DPD will send you a text when they have your order and are ready to deliver it.

Until then, you won't be able to track it through the DPD app.

Jon

[ItzSal]

So is the message just incorrect, as it says that the phone is out for delivery.