The EE Community

EE WiFi 7 Pro Ethernet Backhaul

HelloDoes anyone know how to set up ethernet backhaul with the smart WiFi pro?

USA Roaming - no message received to setup roaming pass.

Hi, I’ve been in the USA a week and since I landed my E-sim has not worked. First I didn’t receive a text message to active a roaming pass, despite having roaming service turned on. I’ve tried manually selecting T-Mobile as my network, and also the a...

All rounder

Why am I being charged for a watch simwhen I’m on a all rounder contract

I am looking for an EE tv stream package to include cricket and full uhd on full

Smart Hub pro wont connect to video doorbell

Hey - some support in this would be great. Tried connecting my ring doorbell to my smart hub pro and it won't, it shows both the EE and Compatible wifi in the options for connection but doesn't connect following putting password in.I have gone out to...

Broadband not working

Is anyone else having trouble with their broadband in the PO1 area, mine didn’t work all day. 

Can’t find my order

I ordered a Samsung S24 on contract yesterday lunch time (Saturday 5th April 2025) and received a confirmation email then nothing after that. The number given in the first email does not work with the tracking at all. I noticed in the subject of my e...

Physical SIM

Hello,I would like to get a physical sim as a backup I can carry on on holiday or keep in a safe place in case my phone is stolen. How can I order it online? THanks 

Unable to Buy a PAYG SIM in EE Online Shop

All attempts to buy a PAYG SIM on these Shop pages: EE Mobile | Mobile Phones, Tablets & Mobile Wifi | EE > Pay as you goBest SIM Only Deals and Pay Monthly SIM Contracts | EE Shop > Looking for something else? > Pay as you go SIMs& elsewhere leads t...