So when i intially signed up with EE it was to have a contract that i could add an Apple watch plan onto. (Both my Iphone and Apple watch were purchased outright and not through EE) When i got the contract i asked for a watch plan to be added, which it was...then the nightmare started. There seemed to be no way to pair the watch with the phone as I'd been sold a family member watch plan despite being told that i was receiving a personal plan. After weeks of back and forth, the transcript of my initial conversation with the operator was looked and, and it was discovered that he did indeed, lie about what he was selling me. I was given a full refund and a grovelling apology, but i was also told that EE could not give me personal watch plan as i didn't get the watch from them! and that i could only get a family member plan! (which made no sense at all) I asked if it made good business sense to turn down a monthly watch plan subscription, and asked why on earth they didn't have a personal plan available. The operator agreed it made no sense and she had no idea why there was no way for me to just purchase a personal cellular plan for my watch.
So my question is..has this ever been sorted out? or are EE still not able to provide a personal cellular watch plan to an existing customer that just happens to have bought their watch outright from Apple?
