So I’ve had an Apple Watch for around d 4 years that I’ve paid a separate plan for. I own the watch outright.
recently moved to the full works iPhone plan which includes the watch plan. When I moved onto full works the watch pairing stopped receiving calls although the watch plan is showing on my EE account at £12 a month.
I’ve read here in the forum that the watch plan needs to be removed in order to activate it on the full works plan and that’s what it says on their instructions page but despite several calls to EE they refuse to remove it and keep doing the same thing - attempting to send an ESIM to the watch and asking me to wait 24 hours. This never works.
was promised a call back today by the tech team which didn’t happen so I called And was told someone would call me back within 20 minutes which also didn’t happen.
who exactly do I need to speak to at EE to get this resolved? At this point I’m seriously thinking of cancelling and moving to another network.
