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Faulty 15 Pro Max Speaker

Sarahs1986
Valued Contributor
Valued Contributor

‎26-12-2023 01:15 PM

Hi

Had my phone since 4th December and one of the speakers is intermittent keeps going off and coming back

If i request a return with EE do they replace the phone or revert me back to re upgrade ?

I will be getting the same deviice

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎26-12-2023 02:13 PM

4th December is outside the statutory 14days "change of mind" right of return so you are now within the initial 30day period where a brand-new replacement is the usual process.

Make sure the speaker is faulty by providing it on different apps/functions.

0 Helpful