Wireless headset

Stevemc34 · ‎01-11-2026

Hello, I purchased a poly voyager 4320 headset Aug 2025 and this has gone faulty as people cannot hear me.

can someone please advise where I go with this.

Northerner · ‎01-11-2026

It would be the Consumer Rights act and you'll need to prove the fault is one from purchase after all this time.

As @Chris_B says I would suggest contacting the manufacturer and claiming under the warranty if still valid. I would however check the HP community forums as as this maybe another issue or solution available.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎01-11-2026

@Stevemc34 As it’s over 12 months I would check the included paperwork that came with the headset to see what warranty it has. This is the manufacturer warranty.

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

Stevemc34 · ‎01-11-2026

I’m not sure I have this still. However this would also be covered u see sales of good ls act as currently it isn’t fit for purpose

Northerner · ‎01-11-2026

Hi @Stevemc34

It would be the Consumer Rights act and you'll need to prove the fault is one from purchase after all this time.

As @Chris_B says I would suggest contacting the manufacturer and claiming under the warranty if still valid. I would however check the HP community forums as as this maybe another issue or solution available.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.