Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone not charging

Dikka5
Explorer

‎28-04-2025 09:38 AM

I have an Iphone 15 Pro that does not charge with any cable but will charge by wireless means via a pad, this is not always available to me, is there a way to sort this issue or am I stuck until my contract runs out? Im 13 months into a 24 month contract.

0 Helpful
3 REPLIES 3
Minkey1
Star Contributor
Star Contributor

‎28-04-2025 10:06 AM

@Dikka5 

Odd one. No answers but lots of questions.

USB C is it?

You’ve tried with an Apple cable and mains adapter?

Is there any visible issue with the socket - debris etc?

Has it ever charged via the socket and a cable?

Is either an EE or Apple Store near you could pop down to?

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
0 Helpful
Dikka5
Explorer
In response to Minkey1

‎28-04-2025 12:26 PM

Thanks for your reply, it is USB C, yes i've tried all options open to me, ther does not seem to been any debris in the socket and yes its only in the last month that it has given up on charging via the C socket.

 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Minkey1

‎28-04-2025 12:27 PM

It is USBC as that is what IPhones now have, not lightning cable, but @Dikka5  do you have a MagSafe, which you can then charge your phone up with? That is what I generally use.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.