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Apple Watch SE

Toja1
Explorer

‎26-12-2023 12:45 AM

Apple Watch SE keeps showing unable to configure to mobile plan

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-12-2023 08:29 AM

@Toja1  Is this a new watch that you’re trying to setup ?   Are you a contract customer with your iPhone ? This includes a sim only contract.  

You can not setup a cellular watch with a tariff if your a PAYG customer.   All cellular watches have to be linked to a contract phone.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Toja1
Explorer
In response to Chris_B

‎26-12-2023 11:47 AM

No the watch isn’t new I’ve had it for 2 years I think but I’m trying to connect the mobile plan to my new phone that I got recently and it’s not letting me, and yeah I have a contract with EE 

0 Helpful
Leanne_T
EE Community Support Team
In response to Toja1

‎27-12-2023 07:53 AM

Hi @Toja1 

Thanks for coming back to us. 

If this is not working for you, please call us on 150 and the team will be happy to help you connect the watch to your new iPhone 🙂

Leanne.

0 Helpful