Email

[Ellie19693]

• My BT contract came up for renewal and I’ve been switched to EE. Ever since then (it’s been a month now) I have been unable to send emails, although I can still receive them. No one on the tech teams on the helpline has been able to solve this. They said they would call back within 3 days but they didn’t. On the BT website page I get a red warning message to say that I’m not the registered account holder and my iPhone keeps giving me pop up messages saying “unable to send messages they passwords don’t match” 

I am hoping that someone out there might be able to help??? 

[Alex_H]

Hi @Ellie19693,

Welcome to the EE Community 🙂

I am sorry to hear you are having some issues sending e-mails and did not get a promised callback. 

Is your e-mail address an @btinternet.com one? If you have left BT Broadband then your BTInternet address would be moved to a basic e-mail address. 

Have you tried accessing and sending e-mails from webmail by logging into your e-mail inbox on Secure Authentication (bt.com) and does it work sending from there? 

Is it BT tech support who you have been phoning regarding this issue?  

Alex

 

[XRaySpeX]

Who is your email provider? What have you put as the Outgoing Server settings (all of them) in your Mail app, obscuring your name?

[Ellie19693]

Hello again. 
2 people replied to my query regarding the fact that since being put onto EE I can no longer send emails (although can receive them) 

But I can’t find where to go on here to reply to these responses… and … I can’t email them because I CANT SEND EMAILS!!! That’s the problem!!! I don’t know whether to laugh or cry!!!

BT is my internet provider 

I can’t send emails on the BT webpage either, it is not coming up with a button that says “compose “ 

my iPhone keeps telling me my password is incorrect 

[XRaySpeX]

@Ellie19693 : Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.