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EE Cyber Security iPhone Battery Drain

Jonpmat
Established Contributor
Established Contributor

‎04-01-2023 02:02 PM

Battery usage is really high, mainly in the background. Anyone else seeing this?

Approx 33% in last 24 hours. 

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15 REPLIES 15
hazzabhoy
Established Contributor
Established Contributor

‎20-07-2024 06:30 PM

Did this ever get fixed as I have the same problem 33% usage per day battery needs charged a couple of times a day now 

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Rob62
Contributor
Contributor

‎13-08-2024 03:58 PM

Hi. Yes I’m getting the same. I’ve even tried to force close it but it’s still using the same 33% 

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Rob62
Contributor
Contributor
In response to Jonpmat

‎13-08-2024 03:59 PM

Yep just replied to you earlier 

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Rob62
Contributor
Contributor
In response to Chris_B

‎13-08-2024 04:00 PM

But can we stop it running in the background 

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Leanne_T
EE Community Support Team
In response to Rob62

‎13-08-2024 05:15 PM

Hi @Rob62 

Thanks for coming back to the community. 

Have you recently downloaded the Cyber Security app? 

Speak soon. 

Leanne.

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Rob62
Contributor
Contributor
In response to Leanne_T

‎13-08-2024 06:08 PM

Yes I have Leanne. Just spoken to technical support and basically until they sort it out they said it will use a lot of battery so uninstall they app so I have and cancelled the trial

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