Did not receive sim

Cartwright93 · ‎15-11-2020

I got a new ipd in the last lockdown which is the IPad 11 pro Max.... unfortunately I have now tried to use the data on my ipd but realised I did not receive the SIM card for it how can I go about this as it is on contract

Northerner · ‎15-11-2020

Hi @Cartwright93

You will need to give EE CS a call on 150 and they can sort you out a replacement. Have you made sure you've checked the box before calling.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎15-11-2020

Hi @Cartwright93

You will need to give EE CS a call on 150 and they can sort you out a replacement. Have you made sure you've checked the box before calling.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.