Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Damaged phone

Loz3855
Contributor
Contributor

‎13-03-2023 02:58 PM

Hi. Took my sons iPhone 12 to EE yesterday as the cameras and Face ID have stopped working. It’s been sent off for repair and has just been updated to say that replacement phone has been requested. I assume this means that it’s beyond economical repair and so they are sending another one out to us. Do you know how long this is likely to take because it’s my sons phone and he’s going to play football in Spain with school in 3 days time and so needs a phone to take with him. Thanks 

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎13-03-2023 04:48 PM

Hi @Loz3855 

Who contacted you to say that a replacement has been requested?

Was it the store?

Jon

Loz3855
Contributor
Contributor
In response to Jon_K

‎13-03-2023 04:52 PM

I went on my tracker and it says The device needs to be exchanged and replacement requested.



Sent from my iPhone
0 Helpful
Jon_K
Former EE Employee
In response to Loz3855

‎13-03-2023 05:02 PM

Thanks @Loz3855 

I'd recommend getting in touch with the store so they can work with the repair centre and try to give you an estimated timescale for this.

Jon

Loz3855
Contributor
Contributor
In response to Jon_K

‎13-03-2023 05:10 PM

Thankyou. The store said they have nothing To do with the phone until a new one is received in store from the repair centre!! I will leave it until tomorrow afternoon and chase again.

Sent from my iPhone
0 Helpful