Apple Devices

Re: Email not working when on mobile network

I am a web developer and I run email servers and provide email accounts to my customers. One of them is having a very similar problem on their iPhone and iPad: When either device is connected to the EE mobile network they can not send email. They can...

Sent a different replacement phone

Hi all,So I lost my iPhone 14 Pro Max 256GB on EE. I phoned the insurance team to make a claim since I got insurance with them of which it was successful. Only to find out after getting an email that the device being sent is a different colour to min...

Resolved! Unlocking Iphone 12

I have just changed providers from EE and I wish to get my old iPhone 12 unlocked so I can sell it. The local EE shop couldn't help and told me I could do it online. As I've transferred everything to my new phone, I'm unable to use the old one. I've...

Resolved! Hi

Insurance

Anyone else made claim for lost phone and been told to wait 72hours for the back office? Or does it happen any sooner in other peoples experiences

Customer Service

Recently 'forced' to leave Plusnet Mobile, and was apprehensive about joining EE, compounded by the fact that my Data usage inexplicably went through the roof without accessible information in 'My EE'! Filled in a form on their website, received a c...

Reset password problem

Tried resetting my password recently (after forgetting it) to get into the EE app on an iphone 11.I entered my email adress and clicked the reset password link.I was taken to a screen that said a passcode had been sent to my email adress. There was a...