Community Activity

Still waiting for dispatch

Last week, I ordered a phone and received an email saying thank you for your order, since then I’ve received nothing, I’m stuck waiting for a phone that might or might not even be delivered. What do I do?

Liam09 by Visitor
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Renewal date conflict.

My data allowance ran out today 6 May.  Not worried as EE had advised it would be renewed on 7 May.However, I received a text to say it would be renewed 6 June - another month later.Why? 

Suchie1 by Explorer
  • 36 Views
  • 5 replies
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Set up roaming before travelling?

I'm on a monthly contract and will be travelling to Jersey shortly.  Is there a way to add roaming before going?On our last trip abroad, to France, it was a nightmare. We received the text when reaching France but couldn't activate roaming  - it just...

Resolved! Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

Chris828 by Explorer
  • 96 Views
  • 16 replies
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Inquiry About Phone Number Status

Hi, I am writing to check if my phone number is still active after being inactive for some time. I purchased the SIM card in 2021, but I haven’t used it since 2023. Therefore, I was wondering if this number will still be functional when I return to t...

Debbiewan by Investigator
  • 395 Views
  • 8 replies
  • 1 Helpful

Roaming Price Hikes

I am lucky enough to travel frequently from UK to Australia to visit family, roughly once every two years.Last trip in early 2023, I took out, as normal the ROAM ABROAD pass at £10 per month.Based on the new changes, it now costs £25 PER WEEK for the...

alcheyne by Investigator
  • 1304 Views
  • 20 replies
  • 20 Helpful

Bt protect /EE issue

Have been moved from BT when removed landline and was told I had to have new contract ( even though still 12 months to run) moved to EE ( not happy!) I had BT Protect which was included in BT Broadband package . I wanted to continue this but it looks...

rose108 by Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful