05-03-2023 07:37 PM
Hi, so I just ordered a contract phone with EE. I received the phone today everything was fine. Then my service cut out so I went on online chat and was told I need to visit a EE store to verify my ID and proof of address. They said they would of switched my services back on but there’s note from fraud department so they can’t…
what does this mean and why would this happen I am so confused
05-03-2023 09:04 PM
@Lish0114 You go to a EE store with photo ID and they can then verify it’s actually you.