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daly654
Visitor

‎08-01-2026 02:48 PM

I have been an EE customer for many years. I moved permanently to the USA 5 years ago. My U.K. number continued to be used for a number of years but then stopped working. I still have U.K. bank accounts and when I use my U.K. credit cards in the USA the transaction often fails. The bank send a message to my U.K. number (they can’t use USA numbers) but I never receive them. This means I have to call my U.K. bank every time. So frustrating. It often leads to the cancellation of my credit card and having to get a new one. How do I reinstate the service to my U.K. mobile so I can at least receive (send) text messages?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-01-2026 02:59 PM

@daly654 : Is your SIM on contract or PAYG or did you move it from contract to PAYG when you left UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎08-01-2026 03:00 PM

Was your EE number a PAYG or pay-monthly? When did it last work?

If your number has been disconnected for anything more than days or (at best) a few weeks, it's no longer yours to reinstate and you'll need to seek alternative means of verifying with the bank in question.