Can’t activate SIM card

Bethrogan7
Explorer

‎07-12-2022 08:40 PM

I got the new I phone 14pro last week and the i has no signal. I tried with my old sim and it wasn’t letting me call or text anyone but it had signal, so when I spoke to someone over from EE they sent out a new sim. However, since then it has no signal. Once the new sim came I have tried to activate it but can’t because I’m not able to receive the text message with the PIN code. 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎08-12-2022 08:43 AM

Hi @Bethrogan7

Welcome to the community.

Could you try restarting your phone this morning please? Hopefully it should have all gone through by now.

Chris

Bethrogan7
Explorer
In response to Christopher_G

‎08-12-2022 09:58 AM

Hi, I have just restarted it and it’s still showing no signal

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Bethrogan7

‎08-12-2022 12:36 PM

OK thanks, @Bethrogan7.

I'd suggest speaking to our Mobile Care team again so that they can try something else with you.

Chris