Calls from Apple Watch when iPhone is turned off

[Jfutts]

Hi all,

I have just set up my new Apple Watch and paired with my phone. 
I can make calls when WiFi and Bluetooth are switched off and when I am away from my phone. 

however if my phone is switched off I cannot make calls, is this how the setup works?

the main reason I swapped from Garmin to Apple was that if I ever lost damaged or the battery just ran out on my phone I could still use my watch. 
doesn’t seem to make sense that I cannot call from my watch if my phone is off. 

cheers

[Leanne_T]

Hi @Jfutts

Thanks for coming to the community. 

Where did you purchase the watch? 

Do you have a pay monthly account with us? 

Leanne 🙂

[Jfutts]

Yes I have a pay monthly account and smart watch account with EE

The watch can make calls when not in range of the phone. Tested this by leaving the phone 1 mile away. 
if the phone is off or battery dies it won’t make calls. 

[Leanne_T]

Thanks @Jfutts

If you give us a call on 150, the team will get this looked into for you. 

Thanks 🙂

Leanne.