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Broken Screen on iphone 14 in France - what are my options? Help!!!

jradfowler
Explorer

‎18-07-2024 04:06 PM

Hi all

I'm travelling in France and slipped on wet rock this morning and smashed my iphone 14 plus screen so that it does not work at all. The phone is still receiving messages but I can't see anything on the screen at all.

How do I get this resolved? Do I buy another iphone and try to put my sim in it or will EE send me a replacement or upgrade for a fee?

I don't have insurance.

Until I find someone happy to let me use their phone to call support, I can't contact them either as they don't accept emails!

Help!

Thanks. John

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎18-07-2024 04:24 PM

If you have no insurance & it's not covered by your travel insurance you'll need to pay out for a new phone or have it repaired. EE will be able to send out a replacement SIM for £1.50 to your UK registered addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎18-07-2024 04:32 PM

If you're using a standard physical SIM, then remove that from your phone and insert it into whatever other phone you source or upgrade to.

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uvarvu
Established Contributor
Established Contributor

‎18-07-2024 04:57 PM

Dumb question but where in France are you?   Any local Apple Stores you can visit to get the screen replaced?

jradfowler
Explorer
In response to uvarvu

‎19-07-2024 10:11 AM - last edited on ‎19-07-2024 10:44 AM by

Hi there 

Thanks for the info, the nearest Apple store is 200km away. It would also 
cost nearly as much as choosing an early upgrade so have chosen that. 

Can't get the phone sent to France so my sister will receive it today and 
courier it to me in France. 



-- 
John ***** ******
Advanced Environmental & Energy Studies in the Built Environment 
**********

 

[mod edit: removed personal details from the forum]

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