WiFi tick but still not connecting

CazMan27
Investigator
Investigator

New iPhone - ee home broadband - phone just won’t connect to WiFi - shows the blue tick but not the symbol in the top right - rebooted everything several times and tried everything I can think of incl internet searches - any other ideas ??

11 REPLIES 11
James_B
EE Community Manager
EE Community Manager

Hi @CazMan27,

Welcome to the EE Community. 🙂

Do you see any error messages after entering the WiFi password?

James

CazMan27
Investigator
Investigator

Hi no there are no errors messages and other devices in the household all working as normal only my new handset won’t connect to WiFi 

 

James_B
EE Community Manager
EE Community Manager

Can it connect to other WiFi networks, @CazMan27?

James

CazMan27
Investigator
Investigator

I’m trying that again in a different location as it wouldn’t connect t my car WiFi yesterday so trying other networks later. We do have a WiFi booster and whilst that’s never caused any issues like this that was one of the other avenues to explore although I’m not seeing that as the likely issue when we have had many devices and changed devices under the same WiFi over the years and never had this issue before. 

James_B
EE Community Manager
EE Community Manager

Id also recommend resetting your network settings, @CazMan27 

Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

James

CazMan27
Investigator
Investigator

Same issue connecting at a place where I can get WiFi and today got WiFi on my old handset - just repeated that reset action and still the same issue 

 

James_B
EE Community Manager
EE Community Manager

Do any of the tips in this Apple Support article help, @CazMan27? - If your iPhone or iPad won't connect to a Wi-Fi network – Apple Support (UK)

James

I’ve tried all of those already - just tried linking to my work phone via hotspot and that didn’t work it just won’t connect at all - all other devices are linked to home WiFi and we have had no issues so it does seem to be an issue with the handset 

James_B
EE Community Manager
EE Community Manager

I'd recommend contacting Technical Support on 150 as a next step, @CazMan27 

They'll be happy to help. 🙂

James