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Backlisted

shlynsjsj
Investigator
Investigator

‎24-02-2024 11:53 AM

I have this iphone 13. My EX bf bought this brand new phone for me back in 2022. it was sealed in the box and everything grand new basically. I started using it in April 2023. And I put my EE SIM card in There (which I no longer have) the number ended in ****013848 and it randomly became blacklisted please help me as I really wanted to use this phone and I can’t as it’s blacklisted 

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎24-02-2024 12:18 PM

@shlynsjsj , there is nothing that can be done if blacklisted, only the person who owned the phone and has blacklisted it, can remove the blacklist from it, sorry.

You write it has been blacklisted, are you sure of that, or is it the SIM card that has the problem?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
Grand Master
Grand Master

‎24-02-2024 12:18 PM

Who was paying for this phone between 2022 when you got it & April 2023 when you started to use it?

When you started to use it when you put an EE SIM in it did it immediately become blacklisted?

Why didn't you use it between 2022 when you got it & April 2023?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)