Replacement phone

Matisha
Explorer

‎24-02-2024 05:06 PM

Hi, not sure if anyone can help me, I got the iPhone 15 plus in October, it’s now not working at all not been dropped or anything, I took it to the store and on my update it says a request has been put in for a replacement when I called they said it would be a refurbished replacement, I would like a brand new phone as my was pretty one and wasn’t any fault of my own that the service just stopped working altogether on Monday. Any advice? Tia! 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎24-02-2024 05:35 PM - edited ‎24-02-2024 05:36 PM

@Matisha  Any replacement device will be from refurbished stock, even Apple will give you a refurbish device.   My last device was a refurbished device and you didn’t know it looked brand new.    Even on an insurance claim you’ll get a refurbished device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Matisha
Explorer
In response to Chris_B

‎24-02-2024 06:27 PM

Did you have any further issues with your refurbished device?

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Northerner
EE Community Star
EE Community Star

‎24-02-2024 06:34 PM

Hi @Matisha 

If you have issues then you'll need to contract EE again. Refurbished handsets tend to be customer returned devices and are practically new. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Chris_B
EE Community Star
EE Community Star
In response to Matisha

‎24-02-2024 09:59 PM

@Matisha  Not one and I had the device 3 years.  A family member is now using it with no issues. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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