24-02-2024 05:06 PM
Hi, not sure if anyone can help me, I got the iPhone 15 plus in October, it’s now not working at all not been dropped or anything, I took it to the store and on my update it says a request has been put in for a replacement when I called they said it would be a refurbished replacement, I would like a brand new phone as my was pretty one and wasn’t any fault of my own that the service just stopped working altogether on Monday. Any advice? Tia!
24-02-2024 05:35 PM - edited 24-02-2024 05:36 PM
@Matisha Any replacement device will be from refurbished stock, even Apple will give you a refurbish device. My last device was a refurbished device and you didn’t know it looked brand new. Even on an insurance claim you’ll get a refurbished device.
24-02-2024 06:27 PM
Did you have any further issues with your refurbished device?
24-02-2024 06:34 PM
Hi @Matisha
If you have issues then you'll need to contract EE again. Refurbished handsets tend to be customer returned devices and are practically new.
Thanks
24-02-2024 09:59 PM
@Matisha Not one and I had the device 3 years. A family member is now using it with no issues.