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Apple Watch series 8 delivery

Coney3173
Investigator
Investigator

‎15-09-2022 10:06 AM

Anyone else having problems with EE in relation to the delivery of the series 8? Pre ordered mine yesterday and was told that over the phone it will be delivered on launch day.  Spoke to EE again this morning and it’s now changed to 3 weeks! 

92 REPLIES 92
Chris_B
Grand Master
Grand Master

‎15-09-2022 10:22 AM

@Coney3173  You ordered 2 days before release day and preorders started last Friday.      EE will only receive a set amount of devices so the later you order the more lightly you’ll not get it on or close to launch day because you are further back in the queue of orders.      No preorder is a a guarantee of receiving it on launch day it never has been . 

0 Helpful
Coney3173
Investigator
Investigator
In response to Chris_B

‎15-09-2022 10:32 AM

If that’s the case then why did the person in the upgrades team tell me my
device was being delivered Friday? If they were open and honest about it
being 3 weeks I wouldn’t have minded
0 Helpful
James_B
EE Community Support Team
In response to Coney3173

‎15-09-2022 11:51 AM

Hi @Coney3173,

Welcome to the EE Community.

Pre-orders are being dispatched on a first come, first serve basis as stock arrives from our supplier.

You'll receive a text with tracking details before 8pm on the day before your delivery.

James

0 Helpful
Coney3173
Investigator
Investigator
In response to James_B

‎15-09-2022 11:55 AM

You’re missing the point here.

Why was I told when I ordered it that the delivery would I be this Friday?
0 Helpful
James_B
EE Community Support Team
In response to Coney3173

‎15-09-2022 12:02 PM

Hi @Coney3173,

The agent who took your order, would have supplied the most up to date delivery information at that time.

It's still possible that your watch will arrive tomorrow. Despatch notifications are sent right up to 8pm on the day before delivery.

James

0 Helpful
AdeelAnwar
Visitor

‎15-09-2022 02:38 PM

I ordered my watch in store on 10th sept. Initially like many other was promised a pick-up from store on 16sept. Just recd a message saying I was given an incorrect date and they will be in touch when the order is available. Thinking to cancel the order, any idea where I can call?

0 Helpful
Coney3173
Investigator
Investigator
In response to AdeelAnwar

‎15-09-2022 02:40 PM

Mate I’ve just been told 21 days from the 13th.

Sent from my iPhone
0 Helpful
James_B
EE Community Support Team
In response to AdeelAnwar

‎15-09-2022 02:42 PM

Hi @AdeelAnwar,

Welcome to the EE Community.

Please contact your local EE store directly if you'd like to cancel your order.

Thanks

James

0 Helpful
BigDogBrad
Investigator
Investigator

‎15-09-2022 05:54 PM

I ordered mine on the 9th and just got a text today saying I was given the wrong delivery date and will be sent out when they get stock guessing they just don’t have any stock yet

This is what the text says 

Hi, EE here. We're really sorry there is a delay with your new Watch S8 45mm Midnight Alum MidBand due to you being given an incorrect delivery date when you placed your order. We are doing our best to get your new device to you as quickly as possible.

To stay up to date with your order, please use our delivery tracker: https://myaccount.ee.co.uk/orderdetails/

We apologise for the inconvenience and thank you for your patience.

0 Helpful