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Apple Watch Ultra 2

kaythenurse
Explorer

Hi I upgraded my Apple Watch through EE and it will not let me connect the data plan. It keeps saying to set it up for a family member. Please can I have some help so it works please. 

1 SOLUTION

Accepted Solutions
Chris_B
Grand Master
Grand Master

@kaythenurse  You’ll need to call customer services about this as the tariff you chose was not a personal tariff but a family member plan.  Ie you set the watch up so you can give it to someone to use as a stand alone device and it’s not linked to your iPhone phone number. 

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2 REPLIES 2
Chris_B
Grand Master
Grand Master

@kaythenurse  You’ll need to call customer services about this as the tariff you chose was not a personal tariff but a family member plan.  Ie you set the watch up so you can give it to someone to use as a stand alone device and it’s not linked to your iPhone phone number. 

thank you. I'm on the phone with them now