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Apple Watch Ultra 2 - Mobile Service Activated With No Connection

whitters90
Investigator
Investigator

‎16-10-2024 12:13 PM

Good Morning,

I recently purchased the Ultra Watch 2 with an EE sim. It is paired to my phone with no issues and the mobile service has all been activated, but the watch never has connection.

Has anyone else experienced this? EE 1st line support tried to remove & readd the mobile service but it hasn't made a difference.

0 Helpful
13 REPLIES 13
whitters90
Investigator
Investigator
In response to Michael_D

‎17-10-2024 01:45 PM

Hi,

 

No problem at all, yes it was an issue that was being looked at previously and I’ll wait for a call from them that is set up.

0 Helpful
Michael_D
EE Community Support Team
In response to whitters90

‎17-10-2024 01:47 PM

Had the tech team said they'd come back to you with an update when they had one? @whitters90 

Michael

0 Helpful
whitters90
Investigator
Investigator
In response to Michael_D

‎18-10-2024 09:51 AM

They are calling me back to see if it is connected on Sunday but it hasn't been escalated.

0 Helpful
Michael_D
EE Community Support Team
In response to whitters90

‎18-10-2024 09:53 AM

I've got you now @whitters90 

If it still isn't connecting today you can either wait for a call from the team on Sunday, or give them a call before then if you have the chance, and they will carry on looking at it for you.

Michael

0 Helpful