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Apple Watch No Connection error

A1mee
Investigator
Investigator

‎09-09-2023 07:51 PM

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested? 

0 Helpful
6 REPLIES 6
Chris_B
Grand Master
Grand Master

‎09-09-2023 08:01 PM

@A1mee  Have you turned off cellular on the watch ?  

0 Helpful
A1mee
Investigator
Investigator
In response to Chris_B

‎09-09-2023 08:32 PM

I turned it off and on again to try to get it to connect but still says no connection even though it’s turned on with EE as my carrier 

0 Helpful
Leanne_T
EE Community Support Team

‎10-09-2023 09:17 AM

Hi @A1mee 

Thanks for posting. 

Has the watch been connected and showing signal previously? 

Leanne 🙂

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A1mee
Investigator
Investigator
In response to Leanne_T

‎10-09-2023 04:56 PM

Hi Leanne

Unfortunately, it has never connected properly, only via Wi-Fi or Bluetooth with my phone.

I called EE when I first got my new watch and tried what they suggested but I didn’t hear back from them.

0 Helpful
James_B
EE Community Support Team
In response to A1mee

‎11-09-2023 08:06 AM

Hi @A1mee,

Our Technical Support Team will be happy to take another look at this problem if you get in touch.

Thanks

James

0 Helpful
manc_mikeh
EE Employee

‎11-09-2023 09:37 AM

Might be worth repeating the steps here: https://deviceguides.ee.co.uk/apple/watch-series-8-watchos-9/connectivity/setting-up-mobile-data-on-...

Hope that helps

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