Apple Watch No Connection error

[A1mee]

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested? 

[Ritu_D]

Good morning @leeclear 

Thanks for using the Community, I am gutted to her you have been experiencing issues with your new iWatch. 

Could you please explain what happens when you pair the phone and watch, are you seeing any error messages? 

Thanks Ritu

[leeclear]

Hi , yes the message says call 150 and error code 012 …

[Ritu_D]

Hi @leeclear 

Thanks for confirming that, what did customer services advise when you called up? 

Ritu

[leeclear]

They said they would notify Tech support level 3 and that someone would call me back but nobody has …

[Ritu_D]

How long ago was it raised with the level 3 team @leeclear?

[leeclear]

The case was raised on Monday evening…

[Linzi_H]

Hi @leeclear 

I know how eager you'll be to get things working, and I know it's not nice having to wait for our team to get in touch with further updates.

If a ticket has been raised for the error code, then our technical support area will be working in the background to get this resolved. I appreciate it's been a few days now, so I'd suggest giving us a call to see what stage things are at.

Thanks so much,

Linzi 

[leeclear]

Ok , thanks fingers crossed someone comes up with a solution…