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Apple Watch Cellular

eugeneocarroll
Established Contributor
Established Contributor

Watch will not work away from phone, bit of nuisance to be fair, have spoken with customer services but to no avail, its an iphone 15, previously worked fine with iphone 12, have paired watch ok, any ideas??

 

8 REPLIES 8
chistery
EE Community Star
EE Community Star

What does it say in the Watch app under mobile service?

I just looked at mine, and it now says 

IMG_0043.JPEG

Well that's not right is it!

chistery
EE Community Star
EE Community Star

I'm wondering if the beta software has broken it.

eugeneocarroll
Established Contributor
Established Contributor

Still unable to use this watch away from phone

@eugeneocarroll  Have you enabled cellular data on the watch ?   Do you have an active cellular contact for the watch ?   When you say doesn’t work away from the phone exactly what are you referring too ?   Data ? Texts ? Calls ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
eugeneocarroll
Established Contributor
Established Contributor

Yes it has a cellular plan, watch will work ok as long as its within bluetooth range next question, mr shouty..

 

Peter_W
EE Community Support Team

Hey there, @eugeneocarroll 

Did you get a chance to check the mobile service setting in the watch app like @chistery mentioned?

If you did, what exactly does this show?

Peter

chistery
EE Community Star
EE Community Star

What does the watch say about the mobile service? Should be something like this:

incoming-342BDAC6-F424-4261-A3A5-71353E2971BD.PNG

Chris_B
EE Community Star
EE Community Star

@eugeneocarroll    Answered 1 question but not important one.

 Is cellular data enabled on the watch ?  


And shouting LOOKS LIKE THIS, if asking you a few questions to help you is too much then don’t ask for help on a public forum.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.