Thought I would post here to offer advice on anyone who has a issue with the following error codes 003 and 012.
I moved from Sky to EE as Sky do not support the Apple Watch with an eSim.
Got my account set up with 2 mobile lines, not issues. However, when I went to add the data plan to my watch, it came up with an error code 003.
Speaking to Technical Support, it was down to a couple of issues. Apparently being a new account, I could not add another line and then as I wanted to add another data account EE needed to do a further credit check.
Both of these issues were address and I was told would take up to 24 hours to activate.
I was a bit worried at first, as reading through some previous issues with 003, there were comments that it could take 3 months for me to be approved to add an extra line as I was a new customer.
When I next tried to add the data plan for the watch, I received error code 012, so another call to Technical Support. Level 2 TS could not help, so I was upgraded to Level 3 TS.
The guy on L3 TS knew his stuff. He looked into my account and found that I had an existing account with EE on the system, which was linked to my email address. This must have been from when I was previously with EE probably 5 years ago.
What was happening was when I was trying to add a new data account, it didn't know which account I wanted to link it to, the system couldn't recognise the live account.
L3 TS removed my old account and then said everything should work.
However, he didn't just hang up, he walked me step by step through the process to ensure that I could then add a data plan for the watch, which worked perfectly. This was a nice touch, which should be commended.
This may not work for everyone, but might give the Technical Support some guide on where to look for the issue.
Trevor
