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Apple Watch cellular set-up

Techfan1
Explorer

‎14-10-2024 11:09 PM

IMG_0202.jpeg

 

Looking for some advice please, when trying to set up my cellular plan on my Apple Watch Ultra 2, I log in via the watch app using my EE login and get an error message the same as below. Is there a resolution to this than someone has experienced. 

“Oops. It looks like there was a slight problem getting the price plan information.”

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎15-10-2024 05:37 AM

Hi @Techfan1 

As the message says you need to call EE CS on 150.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Techfan1
Explorer
In response to Northerner

‎15-10-2024 09:28 AM

Thanks for your reply.

I did this, they came unstuck and raised a ticket hence why I thought I’d ask if anyone had experienced similar.

0 Helpful
Michael_D
EE Community Support Team
In response to Techfan1

‎15-10-2024 12:07 PM

If a ticket has been raised our tech team will work in the background to get sorted for you as soon as they can @Techfan1.

Once they have an update, someone will be in touch. 

Michael