So I pre-ordered my watch on the 9th, the day pre-orders were open. RKO order number received, £190 taken out of my account. The week of the release I call customer service, am assured the order will be fulfilled on time. Then the day before - I call again, "wait till 8pm" and that I will get my DPD delivery confirmation. 8am Friday, no watch, no email, no EE communication. I call EE again, am told now that the supervisor Jason assured the sales rep to tell me my watch will be with me within 48 hours - "Sunday I said, are you sure?" - this changed to 72 hours, then the bomb drops - actually my watch is now on a 28 day back order! Not happy at all. I have a complaint in place, call back with a TL today, I have also asked for a copy of all the calls this week under SAR. So will be posting the content of these calls, highlighting the incompetencies of all staff involved on all popular news and social media outlets. Stay tuned, stay safe and stay vigilant against deceit, lies and false promises!
