Air Pods faulty

JN1988 · ‎01-11-2023

Hello, I purchased an add-on of the Apple Air Pods in April 2020. They’re now having issues with sound quality/crackling and have been diagnosed as such by an Apple in store appointment.
Could I ask anyone who’s best placed where I stand with any potential cover I may be able to challenge EE on for replacement / covering costs to be replaced ?

Thank you,

Josh

Chris_B · ‎01-11-2023

@JN1988 You might want to read THIS As you well outside the warranty period so the onus is on you to prove the fault was there when you got the product and it was always going to happen. To be honest it’ll probably cost more to get an independent report than new AirPods yourself.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎01-11-2023

@JN1988 You might want to read THIS As you well outside the warranty period so the onus is on you to prove the fault was there when you got the product and it was always going to happen. To be honest it’ll probably cost more to get an independent report than new AirPods yourself.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

JN1988 · ‎02-11-2023

Thank you very much for the assistance