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Brightness issue

Kirst29
Explorer

Hi, I've always had issues with the brightness on my Iphone 14. 

Im unable to  see my screen outside at all on bright days even when my brightness is on full. I've tried to change my display settings but nothing seems to work 😞 I feel like the phone could be faulty as it has been like this since i got it. 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Kirst29  is true  tone enabled on the device?  This is in settings>display and brightness.   With this enabled and in a low light environment turn the brightness down and hold the device screen out towards a light source ( around 30cm away ) the screen should automatically go brighter and when you move it away from the light source  ( around 15 seconds) it should dim back down.     Leave True Tone enabled 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Yes this is already enabled 😞
Sent from my iPhone
Peter_W
EE Community Support Team

Hey @Kirst29.

Thanks for reaching out to us here on the Community!

When you're in a dark environment, does the backlight seem to be kicking in and is the screen illuminated?
A bright environment can often be the hardest conditions for viewing your screen, even with brightness on maximum.

Peter