Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Transferring all of my data / information from water damaged phone to new phone

2 days ago my Galaxy (s21) dropped in the bath - thanks to my 2 year old - and hasn't turned on since. It randomly makes noises and has also had the alarm going off at random times. People who have what's apped me state their messages are on two tick...

Moisture detected after phone update

My phone updated last night, and instantly it said there was moisture detected in the charging port (phone has been bone dry before and after the update), and is still doing this everytime I plug it in. Tried turning off fast and super fast charging,...

Smart watches after a brief conversation with Jess at East Street store BS3 (UK)

As someone technically 'excommunicated' for almost four years in the hands of a cyberkidnapper, I often visit tech stores to ask about new technologies and to try and resolve the cyberkidnap issue (ongoing, possibly military or police - unknown reaso...

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Whatsapp

I cannot get a registration code for WhatsApp on my new SIM what is the solution?

EE Repair

Hi, The glass on my camera lense (S23) smashed last year, I had the repair completed by EE and this was self funded. However, the past few weeks, I've noticed that behind the glass that had been replaced dust has gotten behind it. As it's been less t...

Pixel 8 pro no audio recording with correct permission

Hi, New pixel 8 pro phone, setting up and found audio records fine to camera, phone audio is fine, anything else I just get white noise/static. All apps have permission to microphone, I've tried restarting the phone. Android patched to latest. Apps I...

Damaged S-Pen

HelloMy S-Pen is bent from center so I went to EE store as I have accidental damaged insurance so they told me to go samsung by saying it will come under samsung warranty. But samsung said that any manufacturing defect and software problem comes unde...

No calls received or calling out samsung A54

I can't make or receive any calls. There is no ring tone either in or out.I cannot even listen to my voice mail. The chat service keep asking me to call them which I can't do.

Network locked code to long samsung s10 plus

Hi, Going crazy a little bit here , just got my old s10 plus out and got a sim in it from another network provider just to find out its network locked!No problem, went to ee online and got the 16 digit code generated by phone's IMEI.Tried to enter it...