Where is my order?

[NeilS]

Hi, I am due delivery of an upgraded phone today. I received my morning notification by text message, and was told I would receive a further text (before 11am) informing me of when the delivery would be - hourly slot. I have waited in all day, and have not received the follow-up text....  

[Katie_B]

Good Evening and Welcome to the community @NeilS. 

Did you get your tracking number from DPD? This normally starts with 155.

What phone did you order?

Does this show as dispatched when searching with your order reference number on the EE order tracker?

Thanks, 

Katie 🙂

[NeilS]

Hi Katie,

I inadvertently deleted the text this morning 🙂 My bad.

I know the drivers name though

I ordered a J6

It was dispatched on the 24th

[Katie_B]

Thanks for the further detail @NeilS. 

Not to worry, if you can give us a call we can provide you with this. 

You will then be able to track your parcels journey 🙂

Katie

[NeilS]

How do I actually speak to someone whem all the choices are not what I need.... and any delivery enquiry just gives me information

[NeilS]

Sorted....On hold, thanks

[Katie_B]

Great, let me know how you get on @NeilS.

Fingers crossed it's with you soon.