by Gillyg Investigator
Investigator

Delivery delay

I’ve been waiting 11 days for upgrade delivery can’t find solution online?

recevied confirmation of order on 9 Feb since then nothing. Online EE won’t allow me to track order. Tried calling and no link to delivery queries given.

Any suggestions?

5 REPLIES 5
by
EE Community Support Team

Re: Delivery delay

Hi @Gillyg

 

Welcome to the community and thanks for upgrading. 🙂

 

Does your My EE account reflect the price plan change and contract dates of your upgrade?

 

What phone did you order?


Chris

 

 

by Gillyg Investigator
Investigator

Re: Delivery delay

Hi Chris

ordered a Samsung Galaxy S9 on 9 Feb

reply said delivery around 24hrs.

nothing showing on account though

by
EE Community Support Team

Re: Delivery delay

Hi @Gillyg,

 

It sounds like there may be a problem with your order.

 

Please get in touch and our upgrades team (listen out for the upgrades option when you call) will be happy to help.

 

Thanks

 

James

by Gillyg Investigator
Investigator

Re: Delivery delay

Thank you  contacted upgrade team and all sorted!

by
EE Community Support Team

Re: Delivery delay

That's great @Gillyg Smiley Happy

 

Thanks for the update.

 

James

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