unable to open app since update

[Chris_S]

Hi @Genesis3030 I'm sorry to hear that you're unable to open up the app since you updated it, have you tried uninstalling then reinstalling the app?

[Genesis3030]

Hi, yes done that several times and changed my password as advised by 2 EE agents who said it should be ok after 24 hrs, still not working.Sent from my Galaxy

[Chris_S]

Thanks for letting me know @Genesis3030 What happens when you try to open it? Do you get any error messages?

[Genesis3030]

No error message just says "we are having difficulty now try later or visit our webpage" Benn saying that since last week.Sent from my Galaxy

[Ali_A]

@Genesis3030 Are you able to log into your online account on our website at Log In Online? 

Ali