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samsung s21 ultra 5g no internet

EEcustomer18
Investigator
Investigator

‎11-04-2025 01:06 PM

Hi. I just having issue with internet, calls and msgs. My screen is showing 4g all the time. I have switched on/off my phone 5 times and tried a plane mode even more and still no internet connection. It has been like that 1 hour already and this is not a first time I having this problem. I switched to EE about 3 weeks ago. 2 weeks no problem. Last week - no internet connection for some time (indoors, outdoors) in home, gym, work. Everywhere. I switched to EE because coverage was the best and now this.... Service EE showing that everything is ok. So what is going on?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎11-04-2025 01:29 PM

Hi @EEcustomer18 

Are you on PAYG or pay monthly contract.

Is data active under quick settings. 

Try downloading your phone settings here: https://setup-ee.wdsglobal.com/index.html

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
EEcustomer18
Investigator
Investigator
In response to Northerner

‎11-04-2025 01:39 PM

PAYG. 

Everything back to normal now. 1.5 hour black hole.

0 Helpful
EEcustomer18
Investigator
Investigator
In response to Northerner

‎11-04-2025 01:40 PM

PAYG. 

Everything back to normal now. After 1.5 hours.

0 Helpful
Peter_W
EE Community Support Team
In response to EEcustomer18

‎11-04-2025 04:27 PM

Hey @EEcustomer18.

Welcome to the Community, and I'm glad to hear that things have returned to normal for you now, too.

If you encounter similar issues again, it's worth checking out our Network Status Checker, which should highlight if there are any known issues in your area.

Peter

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