Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! unlock phone

How do i unlock my phone?I no longer have the ee sim card, i had the phone unlocked a few years ago to open to any network.But i did a factory reset and now the phone is locked to ee again. I put new network sim card in but it did not ask for puk or ...

Resolved! Don’t know encrypted password

Hi I do not know the encrypted password to enter on phone to start up my device. How can I find this or change this?

Compatable s8 with ee

I moved to EE from BT in Dec.Since then I am unable to use mobile data as I am to my S8 is not compatable with EEI tried a another sim from 02 Which worked fine with data and phone.This is very frustrating as Samsung say there is no issue

Black screen/phone restarting

Recently upgraded to a samsung galaxy A53 about 5 weeks ago, this past week ive had black screen issues and the phone restarting itself very often... i only managed to get the screen working maybe once/twice a day... is this something i could go into...

Internet

I can't access my emails as it says the internet is not connected, is this a widespread problem at the moment?

Pixel 6 issue

I have a Google pixel 6 phone which is less than a year old and it is constantly crashing, it reloads itself randomly and doesn't open webpages when on the chrome browser. I'm finding the issues are getting more and more frequent, despite the phone b...

Ccfnh

Gfeg

Galaxy Samsung Watch 5 LTE doesn’t work

I recently got a Galaxy Samsung Watch 5 Pro, so the LTE version. I was under the impression, that once purchasing a data plan I would be able to make and receive messages on my watch with my phone being off! The calls work, but messages don’t. What’s...

Resolved! A53 dual SIM

Can anybody confirm whether the A53 provided by EE is dual SIM? I understand Samsung produces both single and dual SIM versions so I'm trying to confirm which one EE offers.Thanks.

Online shopping when paying money goes out then freezes and don't receive items

I've recently got a oppo lite phone..everytime i do an online shop and make a payment it freezes . The payment comes out my bank but I don't receive items as it doesn't go through on there end . Is this a phone issue as it works fine on my old phones...