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Xperia 10 V software fault?

Curtis1233
Investigator
Investigator

‎06-08-2023 05:32 PM

Hi, recently started a new contract with EE as signal with another network was terrible. Received the phone and have done the usual backup to transfer everything from my old phone over to the new one and now the new one has stopped working. It struggles to switch on, maybe once in every 10 times it might get past the Sony logo without freezing. Can't even get it to boot up in safe mode as it freezes too soon for me to do anything

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎07-08-2023 08:22 AM

Hello @Curtis1233. 

Welcome to the community. 

I am sorry to hear this is happening with your new device. 

Since your post yesterday, has this been resolved?

Katie

0 Helpful
Curtis1233
Investigator
Investigator
In response to Katie_B

‎07-08-2023 08:42 AM

Hi,

No it's not working yet, I've been trying all weekend to get it to boot up but it freezes before the phone starts up. 

Thanks

0 Helpful
Katie_B
EE Community Support Team
In response to Curtis1233

‎07-08-2023 08:55 AM

Thanks for getting back to me @Curtis1233. 

I'd recommend reporting this to our technical care team who can complete full diagnostics for you. 

Katie

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Curtis1233
Investigator
Investigator
In response to Katie_B

‎07-08-2023 10:09 AM

Ok how should I contact them? Is there a live chat?

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Katie_B
EE Community Support Team
In response to Curtis1233

‎07-08-2023 10:16 AM

Hi @Curtis1233. 

Live chat can be found HERE or please call 07953 966 150 from any landline or provider. 

Katie

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