Wrong number appears after sending texts

[Sandra1565]

My phone (Motorola) seems to work fine, I can send/receive calls and send/receive texts. However when I send a text or reply to a text, the message shows up on the other phone with a completely different number to mine. Any suggestions?

[Ali_A]

Hi @Sandra1565 

Welcome to the EE Community

It sounds like your RCS messaging service hasn't updated to your correct number. 

You can reset this by turning the service off, wait 24 hours and turn it back on again. 

Have a look at Turn on RCS chats in Google Messages for details of how to do this

You can continue to send and receive messages while RCS setting is turned off. RCS simply allows for more dynamic messaging. 

Hope this helps! 

Ali 

[Sandra1565]

Thanks,

I will give this a try and report back.

[Sandra1565]

Well, that worked. I turned off the RCS thing and then sent out a text. The recipient now sees my name instead of the previous wrong number. Assuming I don't need this RCS, (What is it anyway?) I think I will leave it switched off.  

Thanks again.

[bristolian · Accepted solution]

I'm yet to work out what RCS does that SMS (correctly configured to allow emojis) doesn't.

It seems to mess with caller-ID far too often, and rarely seems as clean cross-platform as SMS.