WIFI calling issues

[janemarrpsm]

When using WIFI calling on my phone using my SKY MAX HUB I have issues during the call.  During the call the person can still hear me but I cannot hear them.  Then the call drops.  Any solutions?

[Chris_B]

@janemarrpsm  Is that via all routers or just one router ?   If it’s just one have to tried just restarting that router if possible?  Switch off for at least 30 seconds 

[janemarrpsm]

I haven't noticed it when I am away from home.  I have restarted the router several times for more than 30 seconds.

[Rach_H]

Hi @janemarrpsm,

Welcome to the Community!

Are you able to use your phone without any issues when you're using the mobile network? Are you able to try using WiFi Calling elsewhere, and see if this still happens?

Rach

[janemarrpsm]

I am able to use the phone OK on mobile network.  I need to try and find somewhere where the mobile network is bad and I can try on WiFi calling.  In all the time I have had it, the problem seems only happens at home. 

[Rach_H]

Do you have another phone, or a friend or family member's phone, that you could use to give our team a call, so they can take a look @janemarrpsm?

Rach

[janemarrpsm]

I can but will have to do tomorrow or in a week's time.

[Ali_A]

@janemarrpsm 

Great, please keep us update with how you get on and what steps were taken to fix the experience you were having with the WiFi calling. 

Ali

[bristolian]

Even better, test your friend or relative's phone on your WiFi-hotspot.

See whether your call problems follow your phone to other routers, or are consistent with all phones using your router. That should be the next sensible stage of any troubleshooting, and I'd hope that most CS bods would suggest it if you call.