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'Unable to sign into account. The server password has changed.'

43RJB
Investigator
Investigator

Having received my emails automatically on my Galaxy J5 for over a year, I now get the above message - which then asks me to enter the new password?

I can still access my emails on my PC but not on my phone - anyone got any ideas ?

11 REPLIES 11
Katie_B
EE Community Support Team

Thanks for confirming @43RJB

Are you able to try whilst using mobile data rather than WiFi?

Katie

Never actually use mobile data, always use WiFi - having said that , not having any problems today as it is working normally ay the moment!!