Samsung customer Service

[jtoubeaux]

I have the fold 5 and have had many problems with the wifi and bluetooth sensor. Samsung did have an authorized repair center do a repair which took months to get done. the device is still having the exact same issue and now they won't repair the device or replace it. I have had every single fold including the flips since they came out and have many other samsung products that I have enjoyed very much but the way they are treating me about this device is enough to make me never want to buy another samsung product again. I probably won't get this review posted because they only want to show positive reviews about this product but i assure you I will be posting this everywhere that i can to attempt to get their attention. it is 100% a beautiful device when it works but if you are the unlucky one that gets a defective device there is absolutly no integrity with getting support and having them stand behind their product. Also they 100% do not care if you have bought 1 or 100 products from them they will still treat you like your problem and patronage means nothing. They are so big that they could not care any less weather you are a happy customer or not. It must be nice to be able to toss around great ideas and products but treat the customers like they are nothing and not care weather they are spending money or not with them...,.

[jtoubeaux]

I have the fold 5 and have had many problems with the wifi and bluetooth sensor. Samsung did have an authorized repair center do a repair which took months to get done. the device is still having the exact same issue and now they won't repair the device or replace it. I have had every single fold including the flips since they came out and have many other samsung products that I have enjoyed very much but the way they are treating me about this device is enough to make me never want to buy another samsung product again. I probably won't get this review posted because they only want to show positive reviews about this product but i assure you I will be posting this everywhere that i can to attempt to get their attention. it is 100% a beautiful device when it works but if you are the unlucky one that gets a defective device there is absolutly no integrity with getting support and having them stand behind their product. Also they 100% do not care if you have bought 1 or 100 products from them they will still treat you like your problem and patronage means nothing. They are so big that they could not care any less weather you are a happy customer or not. It must be nice to be able to toss around great ideas and products but treat the customers like they are nothing and not care weather they are spending money or not with them...,.

[Chris_B]

@jtoubeaux  What you post about a phone and the issue it has has nothing to do with EE,  Samsung manufacturer the device so why are you posting a review about the fold 5 that’s already a year old on EEs forum and think it’s going to be removed from here ?   You’re not even saying if this is an insurance claim via EE and you’re very clearly stating SAMSUNG has performed the repairs and you still have issues with it.  

  You can post this where ever you like it’s not an EE issue it’s a manufacturer problem.   In fact you can post this on any network forum as is word for word worldwide because you don’t even say EE once and your are blaming the manufacturer (Samsung)      Your title is Samsung Customer Support”.  So very clearly you’re on the wrong forum.