Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

[Banjo27]

My Galaxy A52s downloaded the latest software update yesterday just after 5pm. I installed it and since the phone restarted it hasn't connected to any network.

WiFi and Bluetooth are fine, and it can connect to WiFi calling.

I've restarted the device several times, taken the SIM card out and replaced, turned flight mode on and off.  Made sure the network settings are correct.

Any ideas?

[Banjo27]

My Galaxy A52s downloaded the latest software update yesterday just after 5pm. I installed it and since the phone restarted it hasn't connected to any network.

WiFi and Bluetooth are fine, and it can connect to WiFi calling.

I've restarted the device several times, taken the SIM card out and replaced, turned flight mode on and off.  Made sure the network settings are correct.

Any ideas?

[bristolian]

Duplicate posts have been merged,

WiFi-calling is an EE network layer, thus this proves the SIM is authenticating onto the core network. What "network settings" is it that you've checked?

Does EE appear on a manual network search, and if so - what happens if you manually select?

[Banjo27]

Thanks for the reply.

Settings I've checked:

• SIM Manager which reads the SIM with correct phone number
• Mobile Networks - Network Mode & Access Point Names

In "Network Operators" when I try to switch off "Select Automatically" it won't let me and states "Error while searching for networks".

I suspect this is the issue

[Schockwave]

@Banjo27 , are you able to put your SIM card in another phone to see if that is the problem, and do you have someone with a phone and SIM card so that they can put the SIM card in your phone to see if there is a fault with your phone? 

[bristolian]

Lack of ability to perform a manual network search is not a good sign, and does indeed indicate a device fault. I agree with a 2way SIM-swap, to see if this behaviour is being driven by a specific SIM, or is software-related.

Your SIM can authenticate onto VoWiFi, thus ruling out an account issue.

[Banjo27]

I was able to put my SIM card in an old phone and that connected to the network straight away.

Don't have anyone else's SIM card to put in my phone at the moment.

[Banjo27]

Usually I would think this was a hardware issue - but this only occurred following a software update. Might be a coincidence.

[Michael_D]

Hi @Banjo27 

Welcome to the community.

It does point to it being something with the hardware after everything you've mentioned so far.

If you get in touch with our tech guides, they can run through some diagnostics with you, and if it is found to be the phone, look at the next steps.

You can see how to reach the team on our Contact Us page.

Michael

[bristolian]

I suspect you have two possible next steps.

1: Browse around on the Samsung community forum as to whether any other users have experienced this - Samsung forum 

2: Consider Samsung or EE local repairs - https://ee.co.uk/local-repairs