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Problems sending Whatsapp invite and other messenger related issues

PaulM1590
Investigator
Investigator

I am trying to send an invite to join whatsapp but am getting a message in messenger saying "currently unable to send your message. It will send when the service becomes available".

Not been an issue before, but in the last month or 2 I have upgraded and now have the new security software/protection? 

I doubt thats the issue, but thats the only change. 

I have tried. Airplane mode off/on. Its a new contact so no duplicate number. I have checked my parental controls and although they dont match the EE help I cannot see an issue there. I have checked whatsapp data settings (although not restricted to whatsapp). I texted OFF to 150 but it came back to say my security default was already Off. 

The number is an international number but I have never had problems before.

I tried getting help from the online chatbot but shocker it just wants to sell me stuff. 

Not sure what else to check, and I dont really have the time to be on hold to EE during office hours when I should be working.

 

13 REPLIES 13
Christopher_G
EE Community Support Team

Fingers crossed the support team can help get this sorted out for you, @PaulM1590 

Let us know what the cause was please. We're all intrigued. 🙂

Chris

Christopher_G
EE Community Support Team

Did you manage to get sorted, @PaulMoxon?

Chris

PaulM1590
Investigator
Investigator

No, I still cannot get it working. tried again with a different number, same issye

 

Alex_H
EE Community Support Team

Hi @PaulM1590,

Thanks for coming back to update us. 

What did our team say when you got in touch? Is the other number you are trying also an international number? Have you been able to send successfully to UK numbers? 

 

Alex