Price suddenly £10 more per month when looking into a new phone.

Vivi · ‎10-09-2023

Long story short I was browsing prices for a flip 5 logged out because it was the only way I could manually change the upfront cost, I took a screen shot 6 days ago showing that with a £60 upfront on a 24 month contract the monthly total would be £55.75 per month. I intended to phone EE to request this contract upon my early upgrade fee being waived.

Today I check the same device, same contract/upfront and suddenly it's £10 extra per month on the handset. As far as I recall there was no discount offer shown 6 days ago so what on earth is going on here and can I request the original price in a couple days when I can upgrade?

Northerner · ‎10-09-2023

Hi @Vivi

You are better off buying the handset via Samsung upgrade program and then you can upgrade your hanset yearly.

That is a lot to pay for a very poor tariff.

On your question specifically you are best off speakingbto EE CS on 150 to establish what deals you can get. The price maybe a limited offer at the time but CS maybe able to offer the same or a better deal.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Leanne_T · ‎10-09-2023

Hi @Vivi

Thanks for coming here.

To discuss your options for the upgrade, please call us on 150 and the team will see what they can do to help.

Thanks 🙂

Leanne.