Price suddenly £10 more per month when looking into a new phone.

Vivi · ‎10-09-2023

Long story short I was browsing prices for a flip 5 logged out because it was the only way I could manually change the upfront cost, I took a screen shot 6 days ago showing that with a £60 upfront on a 24 month contract the monthly total would be £55.75 per month. I intended to phone EE to request this contract upon my early upgrade fee being waived. price 1.png

Today I check the same device, same contract/upfront and suddenly it's £10 extra per month on the handset. As far as I recall there was no discount offer shown 6 days ago so what on earth is going on here and can I request the original price in a couple days when I can upgrade?

price 2.png

Northerner · ‎10-09-2023

Hi @Vivi

You are better off buying the handset via Samsung upgrade program and then you can upgrade your hanset yearly.

That is a lot to pay for a very poor tariff.

On your question specifically you are best off speakingbto EE CS on 150 to establish what deals you can get. The price maybe a limited offer at the time but CS maybe able to offer the same or a better deal.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎10-09-2023

Hi @Vivi

Thanks for coming here.

To discuss your options for the upgrade, please call us on 150 and the team will see what they can do to help.

Thanks 🙂

Leanne.