Pixel watch esim process is extremely poor

[keke74]

Just got a pixel watch direct from Google (a freebie!). Went through the steps to set up the esim via the Pixel Watch app and was presented with two possible plans, both identical and with *no pricing*! 

I took the plunge based on a cost what I found after searching for ages online which, I believe, is £7. I mean, why would anyone sign up for a plan without knowing the costs?

Then I get a message saying I've got a 1gb dta boost on my phone plan. I have an unlimited data plan😂

Very poor customer flows and experience.

Let's hope this plan does cost £7 as there is literally nothing on site or during this sign up plan that tells you how much it costs. Come on EE, you can do better than this. 

[MozzaSec]

So finally all sorted, and it looks like a bug in the App. 

If you use dual sim, you need to take out the Non Pixel Supported Sim card and then it should bounce the App into life.

Once it is all setup then add the other sim card back into the phone

Not sure how this would work if the other sim is an eSim but all working now..

[cjcathcart]

Yes, this was my exact issue too. 

I had a 2nd account (although not sure why?) and when tech support deleted that account it went through straight away.

[bluehandle]

Next issue, my watch esim is a different number to my phone. Does this sync up or is this another call to support?

[Ehrine]

It should just work fine in the background. I have the same, but put my phone into airplane mode and tested ringing my number from a friend and it connected the call just fine. Then I rang him from the watch and it came up with my number.

I suspect that in the background, EE internally reroute the call so that it's seamless. 

[bluehandle]

Hmmm doesn't work for me. I'll give it 24 hours incase it's an overnight batch job or something.

[Rapdancer12]

Shame about this , great scientific reviewer of devices ... No wonder they were giving it away https://youtu.be/TVGk48jcdtg

[Chris_B]

@bluehandle   The watch has its own number for billing and data purposes.   The watch is linked at account level so when your phone is called the watch will ring also.  

[bluehandle]

Yeah, mine doesn't do that so I'll give it a bit of time then give them a call tomorrow.

[Chris_B]

@Pixel_PRO    It’s a 2nd device on your account regardless of what you’re paying for your phone contract and it has nothing todo with your phone tariff. 
Do you get a free connection if you takeout a tablet/phone on your account for a 2nd line ?  It’s just the same it’s a 2nd line on your account but you can use your phone call/text allowance on the watch other than that it’s a separate device to your phone tariff. 

[KJane4]

Hi. Similar issues here. After 3 days of calls to technical support I was simply told that the LTE function will not work with a Samsung phone and that it only works with Pixel phones. They have just cancelled my £7 month watch plan and said there's nothing they can do.

I can't see anything online to suggest this is the case, is it?

I have an S21 Ultra. Does anyone have it working on this phone?

Thanks!