Phone still at store since 01/02/25 supposed to be off for repair.

[TheDoctor07]

Hi, first post, howdy, ok, so O own a google pixel 4A and after a firmware update my battery life has plummeted to barely lasting 12 hours from a full charge and just sitting in my pocket/ bag*. According to google the phone is under a manufacturer repair to sort this out. So I go to my local EE store on the first of feb and drop it off. getting an email etc....

I check the online repairs thing today (20/02/25) and the repair centre is STILL awaiting the phone...seriously...it's probably still sitting at the EE store i dropped it off at.

How can I chase this up, apart from going to the store?

* at times I could see the battery level drop whilst it was in my hand.

[TheDoctor07]

I picked up my phone...its indoors...I STILL keep getting texts and emails saying that my phone is ready to be picked up!

[Leanne_T]

Morning @TheDoctor07 

Thanks for coming back to us. 

If you're still getting the texts to pick up the phone, please give us a call on 150 and the team will get this updated for you. 

Thanks 🙂

Leanne.