Phone isnt connecting

Pixie71 · ‎08-04-2024

My phone isn't connecting to the internet. My internet isn't down.

Pixie71 · ‎10-04-2024

I went to town to ask in a couple of shops what to do. Turns out it was connecting to their wifi. So the solution was to reset my router, unplugging for 30 seconds and forgetting network on phone to reset connection.

Thanks again for your help.

View solution in original post

XRaySpeX · ‎08-04-2024

What do you mean? Your phone not connecting to the Net & the Net is down contradicts each other.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pixie71 · ‎08-04-2024

Hi there, my internet is working and I'm able to use my laptop , streaming etc but when I check my phone for wi fi connection it says not connected

XRaySpeX · ‎08-04-2024

Your Net is working on what? Some router you have? What?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pixie71 · ‎08-04-2024

I have internet connection with talk talk. There's nothing wrong with it. It's just my phone isn't connecting to wi-fi. Thank you for your help.

Leanne_T · ‎08-04-2024

Hi @Pixie71

Thanks for coming to the community.

Have you tried restarting your phone and trying to find the WiFi network again?

Leanne 🙂

XRaySpeX · ‎08-04-2024

Tell the phone to Forget its connection to the TT router & then reconnect to it again supplying the TT router's WiFi pwd.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Pixie71 · ‎09-04-2024

Thank you, I tried doing this but it's not saving the password. It says (unchanged). I'm guessing it's an issue with my phone as I'm able to connect to internet with spare phone.

Pixie71 · ‎09-04-2024

Hi Leanne, thank you I tried that but no luck!

Leanne_T · ‎09-04-2024

Thanks @Pixie71

It may be worth fully backing up all your data and factory resetting the phone to see if this helps. Once the phone has been reset you can try and connect again to the WiFi.

Leanne 🙂